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How We Protect Your Personal Data

hokibet slot collects only the data we need to run your account, process deposits through DANA, OVO, GoPay and QRIS, and keep your sessions secure — nothing more.

Data collected at account creationPayment data: DANA, OVO, GoPay, QRISYour rights to access and correctionRetention periods disclosedContact path for privacy requests
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hokibet slot How We Protect Your Personal Data
PRIVACY CONTACT

How to Reach Our Privacy Team

Our privacy support team is available seven days a week, from 08:00 to 23:00 WIB, and you can reach us through live chat, email or WhatsApp. Whether you need to update the phone number linked to your OVO wallet, correct a name mismatch on your QRIS account, or submit a full data-deletion request, we aim to respond within 24 hours on business days. For players in Yogyakarta and across Indonesia, all three channels carry the same privacy request forms and escalation paths.

Team online

Live Chat

Start a chat session directly from your account dashboard. Our privacy agents are available 08:00–23:00 WIB daily and can handle data-access requests, correction forms and account-data queries in real time.

Email Support

Send your privacy request to our dedicated email address. Include your registered phone number or the payment method (DANA, OVO, GoPay or QRIS) linked to your account so we can verify your identity quickly.

WhatsApp

Message our WhatsApp privacy line any day between 08:00 and 23:00 WIB. This channel is suited for document submissions, identity verification photos and follow-up questions on open privacy requests.

DATA HANDLING STANDARDS

Six Ways We Keep Your Data Safe

hokibet slot applies layered security controls across every stage of data handling — from the moment you enter your GoPay account number to the point a withdrawal is verified and cleared.

Encrypted Storage

All personal records — including names, device IDs and payment references for DANA, OVO, GoPay and QRIS — are stored using AES-256 encryption at rest. Decryption keys are held separately from the data they protect.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to see which lobby sections you visit most. You can review and withdraw cookie consent at any time through the cookie settings panel in your account.

Account Access Controls

Two-step verification is available for every account. When you log in from a new device or an unrecognised IP address, we send a one-time code to the phone number linked to your OVO or GoPay profile before granting access.

Data Retention Policy

Transaction logs are retained for the minimum period required by applicable Indonesian financial regulations, which depends on local law. Non-transactional data — such as browsing session records — is purged automatically after 90 days.

Third-Party Limits

Payment processors handling QRIS and DANA transactions receive only the transaction amount and your masked account reference. No browsing history, game activity or device fingerprint is passed to any payment rail or affiliate partner.

Your Correction Rights

You may request a correction to any personal data we hold — name, email, linked phone number — by submitting a form through live chat or email. We process verified correction requests within five business days and confirm each change in writing.

Privacy Policy: Frequently Asked Questions

The questions below reflect what our account holders in Indonesia most frequently ask about how we handle personal data, payment records and the rights you have over your own information. If your question is not covered here, our privacy team is reachable via live chat every day until 23:00 WIB.

We collect your full name, email address, phone number and the payment method you register — DANA, OVO, GoPay or QRIS. We also record your device type and IP address to protect your account from unauthorised access.

We share data only with payment processors — such as the QRIS gateway and OVO API — and only the minimum fields needed to complete your transaction. We do not sell or exchange your data with advertisers or unrelated third parties.

Transaction records tied to DANA, OVO, GoPay or QRIS payments are kept for the period required under applicable Indonesian financial regulations, which depends on local law. Non-financial session data is deleted automatically after 90 days.

Submit a data-access request through live chat, email or WhatsApp. Include the phone number or payment method linked to your account so we can verify you. We respond within 24 hours on business days and provide a full data summary.

Yes. You may submit a deletion request via email or live chat. We will remove all non-regulatory data within seven business days. Records we are legally required to retain — such as payment transaction logs — are excluded, as this depends on local law.

We use session cookies to keep your login active and analytics cookies to improve lobby navigation. You can withdraw consent for non-essential cookies at any time through the cookie settings panel inside your account without affecting your deposit or withdrawal functions.

Contact our privacy team immediately via live chat or email — available 08:00 to 23:00 WIB daily. We will open a formal investigation, notify you of findings within five business days and take corrective action where a breach is confirmed.

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